These examples show how a scenario works: the situation, an AI character with a reason to push back and the criteria the conversation is scored on. Run them as sales role play scripts in a workshop, or practice them with an AI voice and get feedback after every attempt. Need a different conversation? We build scenarios on any topic, for your industry.
No example for this role in this industry on this page. We build scenarios for any role and industry, around your team’s real conversations.
ManagersB2B software
Two engineers on your team stopped working together after a merged change and a public revert. Hear one side without taking it and agree on a plan.
“If this is about Marta, ask her why she merged my code while I was on leave.”
Difficulty: IntermediateDuration: 10 min
ManagersInsurance
Your most experienced claims handler skipped a file note, and a customer escalated. Name what happened, find the cause and agree on one change.
“You said it wasn’t urgent, so I’m guessing it’s about Monday.”
Difficulty: IntermediateDuration: 8 min
ManagersB2B software
Your account lead missed all three of her goals, two of them after an acquisition, and thinks the rating ignores why. Deliver it, hear her out and agree on a plan with dates.
“I saw the rating in the system. ‘Partially meets,’ after the year I had?”
Difficulty: IntermediateDuration: 10 min
SalesB2B software
Your buyer likes the product, holds a cheaper competing quote and says the price is too high. Keep the value and agree on a next step.
“Honestly, it’s too expensive. The other vendor came in about 30% lower.”
Difficulty: IntermediateDuration: 8 min
SalesB2B software
You call a VP of operations who has never heard of your company. Earn the next five minutes in the first thirty seconds.
“I have a meeting in two minutes. What is this about?”
Difficulty: IntermediateDuration: 6 min
SalesB2B software
A first call with an IT director who is comparing three vendors. Map the metrics, the economic buyer and the decision process before the demo.
“We’re talking to three vendors. Why should we keep talking to you?”
Difficulty: AdvancedDuration: 12 min
SalesHospitality
An operations director at a hotel group thinks her current system is fine. Use situation, problem, implication and need-payoff questions to find out.
“Our booking system works. What problem do you think we have?”
Difficulty: IntermediateDuration: 10 min
SalesB2B software
Procurement wants a discount and longer payment terms to sign this quarter. Trade every concession instead of giving it away.
“Take 20% off, give us 90-day terms, and we sign this week.”
Difficulty: AdvancedDuration: 12 min
SalesInsurance
A small business owner is up for renewal and happy with his current policy. Find the gap in his coverage without a hard sell.
“I already have coverage. Why would I switch now?”
Difficulty: IntermediateDuration: 10 min
SalesPharma
A medical rep has five minutes between patients to present a new product to a physician who already prescribes a competitor. Find the patients it fits and stay within the label.
“I have five minutes before my next patient. What’s different about this one?”
Difficulty: IntermediateDuration: 8 min
Customer serviceHospitality
A guest arrives late at night and the room she booked has been given away. Calm the situation and offer a fix she accepts.
“I booked this room three months ago. Where am I supposed to sleep tonight?”
Difficulty: IntermediateDuration: 7 min
Any topic
Describe a real conversation in a few lines. We build the AI character, the backstory and the criteria around your products, your industry and your competency model. The AI can play a client, a direct report, a colleague, even a technical system.
Ask for a scenario on your topicHow a scenario is built
Who you are, who you are talking to, what happened before this conversation and what a good outcome looks like.
A person with a role, a company, priorities and objections they won’t raise first. The character reacts to what you actually say.
Three to seven behaviors the conversation is scored on, taken from ready-made skill models or from your own competency model.
A score for each criterion after every run, the lines that worked and the ones to change. Then the next attempt.
Proposal sent yesterday for 400 field technicians. The buyer liked the pilot and now holds a competing quote about 30% lower.
Two ways to use them
One person plays the character from the character card, the other plays the rep or the manager, and a third scores the conversation against the criteria. The dialogue lines on each page show how the conversation can go.
The character reacts to what the learner says, so no two runs are the same. Every run is scored on the same criteria, and the AI coach points to the lines worth changing before the next attempt.
Need a conversation that isn’t on this page? We build it on any topic, for your industry.
Book a demoScenarios by team
Cold calls, MEDDIC and SPIN discovery and price objections are part of AI roleplay for sales training, with AI buyers for every deal stage.
Examples to read include a cold call to a VP who has never heard of your company, a buyer who calls the proposal too expensive and procurement asking for 20% off and 90-day terms.
Feedback, conflict and one-to-one scenarios sit in AI roleplay for leadership development, built for new and experienced managers.
Examples to read: two engineers in conflict after a reverted change and feedback for a senior claims handler who skipped a file note.
Angry customers, refunds and service recovery are covered in customer service training with AI customers.
An example to read: a hotel guest whose booked room was given away.
Underperformance, disputed ratings and goal setting are rehearsed in performance review training for managers.
An example to read: an account lead’s review after a year of missed goals.
FAQ
A short, realistic sales conversation set up for practice: who the buyer is, what they want, what they will object to and what a good outcome looks like. A scenario also lists the criteria the conversation is scored on, so practice has a clear standard.
Yes. The situation, the character and the criteria on each page are free to use in your own workshops. Practicing with an AI character and getting scored feedback after each run is part of The Reflection platform.
You can, but a scenario works better than a script. A script fixes the words; a scenario fixes the situation and the goal and lets the conversation go wherever the learner takes it. The dialogue lines on each page show one strong way through it.
The AI scores what the learner says against the scenario’s criteria, such as asking before answering or agreeing on a dated next step. Skills like empathy are judged from the content of the replies. The platform does not read the learner’s emotions; only the AI character has a mood, as part of the scenario.
Yes, on any topic. Describe a real situation, and we build the scenario around your products and industry: the AI character, the backstory and the criteria. Your L&D team can also build its own in the scenario builder, without developers. Upload your documents so the AI character knows your offer and policies, and load your sales methodology, review process or competency model as the scoring standard.
Every scenario can be practiced in more than 50 languages, including English and French, so teams rehearse in the language of the real conversation.
Book a short demo and describe the conversation that matters to your team, on any topic, in your industry. We set up a version of it before the call and run it with you. Or pick one of the examples on this page.
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